The operating system for HVAC shops

Your office, your sales, and your trucks — working as one.

MissJane answers the phone, fills the schedule, guides the tech in the driveway, and follows up on every estimate — in one system your whole crew shares.

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An HVAC office manager and owner reviewing the MissJane ServiceOS admin dashboard
The admin dashboard: dispatch, schedule, pipeline, and reactivation on one screen.
Built for HVAC shops of 1–25 people AI call handling around the clock Implemented in person by Arkturus Media Greater Indianapolis, Indiana

Most shops run on five systems that don’t talk to each other. That gap is where calls, estimates, and customers go missing.

Missed calls

When the office is slammed or closed, the next caller dials your competitor.

Manual handoffs

The same customer typed in three times — office, dispatch, invoice — slows the whole day.

Forgotten estimates

Unsold proposals sit in a folder while the homeowner waits for someone to call back.

The platform

From the first ring to the next tune-up.

One customer record follows the job through every hand in your shop. Nobody re-enters anything.

One job, end to end: from the first call to a paid invoice synced to your books.

AI front office

MissJane answers routine questions, captures new requests, and collects customer and property details — so your office isn’t living on the phone.

Scheduling & dispatch

Scheduled and unscheduled work side by side. Assign the right tech and customers are updated as the job moves.

Technician workflow

Equipment, diagnosis, photos, options, authorization, payment, and completion — guided on the phone in the tech’s pocket.

Replacement sales

Turn a home profile into Good, Better, and Best options with financing, leasing, service agreements, and a signature on the spot.

Customer lifecycle

Customer, property, equipment, job, proposal, invoice, and service history — together in one record for the life of the home.

One job, end to end
MissJane workflow: inbound call to AI agent, quote into pipeline, SMS and email follow-up, customer signs, job scheduled, technician dispatched, then en route, on site, installation, invoiced, and outcome logged

Every MissJane platform is built to your expectations and the way your shop already works — your call scripts, your pricing, your dispatch rules, your paperwork.

You don’t bend your business to fit a template. We sit down with you, map your workflows, and configure MissJane around them before anyone on your team touches it.

Modular, so it grows with every trade you offer.

Run HVAC and plumbing? MissJane can add any home-service line to the same platform — same customers, same schedule, same crew app. We review these customizations with you during our workflow meetings.

  • HVAC Core
  • Plumbing
  • Electrical
  • Water treatment
  • Garage doors
  • Roofing
  • Your trade
Two HVAC technicians beside an outdoor condenser reviewing MissJane on a tablet and phone
In the field

Built for the driveway, not the desk.

The MissJane technician My Day screen showing the current job, directions, and work order
My Day: the tech’s whole route, with the current job one tap from directions.

The day, in order

Every stop with its time window, status, and address.

One tap to go

Directions, the customer’s number, and the work order from the job card.

Ask MissJane

Questions answered on site without calling the office.

Nothing new to buy

Runs in the browser on the phones and tablets your crew already carries.

One clear path from first call to lifelong customer.

Walk through the workflow →
  1. Auto Capture

    Phone, email, web, for both new and existing customers.

  2. Auto Schedule

    Confirm the work, assign the right tech, notify the customer.

  3. Diagnose

    Field readings, equipment details, and the home profile.

  4. Present choices

    Repair or replace, agreements, financing, or lease.

  5. Complete & continue

    Payment, signature, install, and the next service reminder.

MissJane Reactivator

Your old estimates aren’t dead. They’re unfinished conversations.

Work unsold estimates, dormant customers, and missed follow-ups with consistent, personal outreach — and see exactly what comes back.

You choose who enters a campaign. Every reply lands in the customer’s record. Results are tracked from first contact to booked revenue.

Campaign snapshotSample data
Eligible opportunities
246
Conversations started
74
Appointments booked
18
Revenue recovered
$38,420
Who implements it

We sell solutions, not AI.

MissJane is implemented personally by Kolo Bell, founder of Arkturus Media, who spent 25 years putting software into hospitals — where a bad go-live isn’t an option.

20 years of EHR product leadership

Cardiology records, patient portals, and certified integrations.

Federal go-lives

Led the team supporting VA hospital EHR modernization launches.

Data handled with care

Healthcare-grade habits applied to your customer records.

About Arkturus Media →
Indianapolis-area pilot

Put MissJane to work in your shop for 45 days.

A small pilot cohort of owner-operated shops with 1–10 employees, using real workflows and real data. No long-term commitment.

$2,000+

in setup and integration work, included in the pilot.

Apply for the pilot
  1. Week 1

    Workflow roadmap

    We map how calls, customers, appointments, sales, and field work run today.

  2. Setup

    Your real data, loaded

    Team, services, pricing, schedules, and workflows configured in MissJane.

  3. Go-live

    Tested and trained

    Step-by-step testing, then in-person training for office staff and techs.

  4. Day 45

    ROI review

    Time saved, new customers, and recovered opportunities — measured, not guessed.

Straight answers

What owners ask before they switch.

What happens to the data in my current software?

Loading your real customers, services, and pricing is part of setup. We can review your needs at the first or second meeting and give you our honest answer.

What if the AI tells a customer something wrong?

You decide what MissJane handles. Routine questions and intake go to her; anything else goes to your team, with the details already captured.

Do my techs need new phones or tablets?

No. The field app runs in the browser on the devices they already carry.

What does it cost after the 45 days?

As low as $499 per month. You’ll see your ROI review before you decide.

See what MissJane could do in your shop.

Bring your current process. We’ll show you where MissJane saves time, tightens follow-up, and recovers revenue.

Book a personalized demo